Returns & Exchanges

Just as we carefully curate our Premium Mediums, Crafting Tools, and Collection Kits, we’ve designed our Returns & Exchanges policy with the same attention to detail and commitment to your satisfaction. We understand that sometimes a product might not be the perfect fit for your creative vision. Our goal is to make the process as smooth and transparent as possible, so you can get back to what you love—creating.

1. The Basics: Timeframe & Condition

• Return Window: You may return most items for a refund or exchange within 15 days of the date you receive your package.
• Item Condition: To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them. This is especially important for tools and consumables to ensure safety and quality for all our makers.
• Original Proof of Purchase: Please include your original packing slip or order number.

2. Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within the 15-day window, please contact our customer care team at [email protected] with your order number and details about the item you wish to return or exchange. You can use the template below to ensure we have all the necessary information.
2. Receive Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.
3. Pack & Ship: Securely pack the item(s) in their original packaging, if possible. Include the RMA number clearly on the outside of the box. We recommend using a trackable shipping service, as you are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped).
4. Our Inspection & Processing: Once we receive your return, our team will inspect it (this typically takes 3-5 business days). We will notify you via email about the status of your refund or the shipment of your exchange item.

3. Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected].

4. Refunds: Timing & Method

• Processing Time: After we approve your return, please allow 5-10 business days for the refund to be processed.
• Refund Method: Your refund will be issued to the original payment method used during purchase (e.g., Visa, MasterCard, JCB, PayPal).
• Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

5. Items That Cannot Be Returned

To ensure the health and safety of our entire creative community, certain non-reusable or personalized items cannot be returned for hygienic or practical reasons. Based on our product range, this includes:

• Opened Consumables: Any opened or used consumable products, such as Adhesives & Tape, Alcohol or Alcohol-Based mediums (inks, markers), Dry Glitter, and similar liquids or powders.
• Personalized or Custom Items: Any product that has been customized, altered, or used in a way that makes it unsuitable for resale.
• Clearance or Final Sale Items: These will be clearly marked at the time of purchase.

If you have questions about whether a specific item is returnable, please contact us before initiating a return.

6. Exchanges

Need a different color, size, or product? We happily process exchanges for an item of equal value. If the new item costs more, you will be charged the difference. If it costs less, we will refund you the difference. Please follow the standard return process above, clearly stating you wish for an exchange and specifying the desired replacement item.

Thank you for trusting Simon Says Stamp as your partner in creativity. We are honored to be part of your making journey and are committed to ensuring it’s a positive experience from inspiration to unboxing, and beyond.